External AI agents have brought DoorDash only a few hundred orders
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On October 31, 2026, Ars Technica reported that a DoorDash executive, Xu, revealed that external third-party AI Agents have brought the company only a few hundred orders to date — a very small scale. By contrast, the company's own Ask DoorDash feature (launched this summer, which can generate a shopping cart from a recipe photo or recommend orders based on vague descriptions) has performed better: carts are built five times faster, average order value is nearly 50% higher, with about 60% more item variety, and nearly half of the orders helped users try local restaurants they had never visited. The story currently centers on the gap between the actual contribution of external AI Agents to DoorDash orders and the effectiveness of its own AI features; no further developments have been reported.
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- Ars Technica · AIBasically no one is using AI agents for their DoorDash orders
DoorDash executive Xu revealed that third-party AI agents have generated only a few hundred orders to date, a tiny volume. But the company's own Ask DoorDash feature (launched this summer, it can build carts from recipe photos or recommend orders from vague descriptions) performs better: carts are built five times faster, average order value is nearly 50% higher, items are about 60% more varied, and nearly half of orders help users try local restaurants they've never ordered from before.
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