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AWS Named a Gartner CCaaS Magic Quadrant Leader for the Fourth Consecutive Year
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AWS announced that its cloud contact center service, Amazon Connect, has been named a Leader in the Gartner 2026 Magic Quadrant for Contact Center as a Service (CCaaS) for the fourth consecutive year. The announcement was published via the AWS Machine Learning Blog on October 28, 2026, and is currently the only report on the event, with no follow-up coverage from other sources yet.
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10/28
- AWS Machine Learning BlogAWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
Amazon Web Services (AWS), with Amazon Connect, has been named by Gartner for the fourth consecutive year as a Leader in the 2026 Contact Center as a Service (CCaaS) Magic Quadrant.
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