ShipStation Builds IT Assistant Deckhand on Bedrock AgentCore
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On October 13, 2026, the AWS Machine Learning Blog published an article introducing Deckhand, an AI IT help-desk agent built by the ShipStation Global engineering team on Amazon Bedrock AgentCore. The agent runs on Slack and assists with internal IT support. According to the article, in its first three months Deckhand replied to 97.5% of messages in the channel, and its positive feedback rate rose from 82% in April to 96% in June. Published officially by AWS, it is currently the only first-hand report on the event, focusing on Deckhand's technical implementation (based on Bedrock AgentCore), its platform (Slack), and its post-launch reply coverage and user satisfaction trends. There are no other follow-up reports on the event.
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- AWS Machine Learning BlogHow ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
ShipStation Global's engineering team built Deckhand, an AI IT help desk agent running on Slack atop Amazon Bedrock AgentCore. In its first three months it answered 97.5% of channel messages, with its positive feedback rate rising from 82% in April to 96% in June.
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