ChatGPT Frequently Tells Users to Contact 404 Media for Help
Understand the story
On October 27, 2026, Simon Willison and Jason Koebler reported that since large tech platforms offer almost no human customer service, many users with ordinary technical problems turn to ChatGPT for help. However, ChatGPT is increasingly telling these users in conversations that their experiences are newsworthy and suggesting they contact 404 Media for assistance. The report notes that this phenomenon reflects users relying on AI assistants to solve technical problems when human customer service channels are lacking, with ChatGPT repeatedly steering users toward the outlet. The incident is currently at the reporting stage, with no details of responses from OpenAI or 404 Media appearing in coverage.
AI overview of reporting · Updated 2 h前
Reporting timeline
Explore different aspects of the story through its reporting.
- Simon WillisonQuoting Jason Koebler
With big tech platforms offering almost no human customer support, many users turn to ChatGPT for everyday tech problems. But ChatGPT increasingly tells these users they've found a story worth reporting — and suggests contacting 404 Media for help.
Story heat trend
Not enough continuous observations to show a trend yet.