United Airlines bans AI agents from booking tickets on behalf of customers; they can only display flights
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United Airlines announced that it will not allow personal AI agents (AI assistants) to purchase tickets on behalf of customers on its platform. The company cited reasons including privacy concerns, the risk of mistaken purchases, and federal regulations requiring airlines to disclose relevant information to passengers. Under this policy, AI agents can still display flight information on United's platform, but cannot complete ticket purchase transactions. United CEO Scott Kirby said he does not want to create another middleman. In addition, eBay and several banks have already imposed similar restrictions on AI agent access. United also said it may reconsider this policy in the future depending on progress in AI agent technology. There are no reports of further developments on this matter so far.
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- The Verge · AIUnited won’t let your AI agent book your flight
United Airlines says it does not allow personal AI assistants to book tickets on its platform, citing privacy, the risk of mistaken purchases, and federal rules requiring airlines to disclose information to passengers. Agents can still display flights but cannot complete transactions. CEO Scott Kirby says he does not want to create another middleman; eBay and several banks have also restricted agent access, and United says it may reconsider in the future depending on advances in agent technology.
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